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Overview

Aviyanka values your satisfaction with your purchase. We strive to provide you with the highest quality jewelry and a seamless shopping experience. However, we understand that sometimes things don’t work out as planned. Please review our return and exchange policy below:

Returns

  • Non-Customized Pieces: You have 30 days from the delivery date to return non-customized pieces. If your Aviyanka jewelry exhibits a defect in the materials or craftsmanship, we will repair or replace it at no cost to you otherwise shipping costs for returns are the responsibility of the customer.
  • Customized Pieces: Due to the unique nature of our one-of-a-kind jewelry pieces, returns are generally not accepted. However, in the rare event of a defect or significant error, we may consider a return on a case-by-case basis.
  • Timeframe: Any return request must be submitted within 30 days of the original purchase date.
  • Conditions: Returned items must be in their original condition, unworn, and undamaged with original packaging and tags. Any alterations or repairs made to the jewelry will void the return.
  • Shipping: The customer is responsible for the shipping costs associated with returning the item. Please allow 2-4 business days for us to process your return once we receive your package. Our Quality Assurance team will inspect the item, and there may be additional fees based on your return reason. We’ll let you know about any charges before proceeding.

Defective or Incorrect items 

  • Inspection: If you receive a defective or incorrect item, please contact our customer service team immediately. We will inspect the item and provide instructions for returning it.
  • Replacement or Refund: We will replace the defective or incorrect item with an identical one or issue a full refund, including shipping costs.

Exchanges

  • Size or Style: If you need to exchange a piece for a different size or style, please contact our customer service team within 2 days of the received date.
  • Availability: The availability of the desired size or style cannot be guaranteed.
  • Shipping: The customer is responsible for the shipping costs associated with returning the original item and receiving the exchanged item.

How to Return or Exchange an item

  • Please contact our customer service team at support@exorti.com or +1 646 251 9973 to initiate a return or exchange. We will provide you the instructions for packaging and shipping the item.

Order Cancellation Policy

Non-Customized Pieces

  • Before Shipment: Orders for non-customized pieces can be canceled at any time before the item is shipped. Simply contact our customer service team at support@exorti.com or +1 646 251 9973 to request a cancellation.
  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you can return the item upon receipt for a full refund, subject to our return policy.

Customized Pieces

  • Cancellation Fees: Due to the personalized nature of our customized pieces, cancellations are subject to fees. These fees may vary depending on the stage of production at which the cancellation is requested.
  • Before Production Begins: If you cancel a customized order before production has started, you will be charged a cancellation fee of a percentage of the total order value depending on the production or the stage of sourcing any particular gemstones.
  • After Production Begins: If you cancel a customized order after production has begun, but before the item is completed, you will be charged a cancellation fee depending on the work we have completed.

Please note: Cancellation fees are non-refundable.

If you have any questions about our order cancellation policy, please don’t hesitate to contact our customer service team.

 

Additional Notes

  • Custom Orders: Custom orders are generally non-returnable and non-exchangeable. Please carefully review the details of your custom order before placing it.
  • Sale Items: Sale items are typically final sale and cannot be returned or exchanged.
  • International Orders: Please refer to our international shipping policy for specific return and exchange guidelines.

Please note that the above Returns and Refund Policy is subject to change, and any updates or modifications will be clearly communicated on our website. If you have any further questions or need assistance with a return or refund, please don’t hesitate to contact our customer support team.

 

Need help?

Contact us at support@aviyanka.com  for questions related to refunds and returns.